Media Release: Australia’s leading intellectual property firm a first-mover with customised website live chat platform

Being on the leading edge of innovation and intellectual property, Watermark is paving the digital path for IP attorney and legal services firms with the unveiling of a website chat bot.

Executive General Manager Mark Bisset says the bespoke live chat app was developed closely with tomgroup.com.au to offer new clients another avenue to connect with Patent & Trade Mark Attorneys and IP Lawyers or to answer questions in the first instance.

With automated responses streamlining new enquiries, users can access the information they need by being directed through to the relevant website page or ask to be contacted.

This exciting development is enhancing the interaction between tech users who are limited on time but still want customised service.

“Adding value to our clients’ business is what Watermark thrives on, and it starts from the first point of contact,” says Mark Bisset.

“This solution is something we’re proud to bring to market as a leading innovation in the IP services space that underlines our position as Australia’s leading intellectual property firm.”

It’s just one more way Australia’s leading IP firm is demonstrating the value and commitment to high quality customer service in a timely and personalised way, whilst also being an information hub in the IP space.

Watermark contact:
Candida Beltrami
National Strategic Marketing Manager
Watermark Intellectual Property
Direct Dial: +61 3 9810 1449
Mobile: 0405 687 648
Email: c.beltrami@watermark.com.au

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